Confidentiality and Privacy
We understand that your privacy and confidentiality is important to you: our service is highly discreet and personalised.
Your confidentiality is guaranteed: Your records are not kept online or shared with insurers, third parties or eHealth portals
We take your privacy seriously: clients can choose to use an alias with staff.
We keep our location details discreet to ensure that you have your privacy. We ensure we don’t have unwanted visitors, be it from family, the media, acquaintances or members of the public.
Our staff commitment
All of our staff are committed to maintain client confidentiality. Staff are onsite 24/7 to ensure your comfort and security.
We ensure that your records remain confidential. We are a strictly paper-only service, so your medical details are not recorded on any medical system or database.
Your records will not be listed with Medicare or eHealth portals. Nor will your records be divulged to private health insurers or Income Protection Insurers, who may add extra costs onto premiums after someone has an electronic record of receiving treatment from drug and alcohol detox services.
For your discretion, we are happy to also take cash payments or bank cheques. At Canberra Detox and Rehab Services we keep records to ensure and maintain a high quality of service and we take care to ensure what we record is only what is necessary & factual.
Please be aware that by law, we are required to break confidentiality if your life or someone else’s life is in immediate danger.
Canberra Detox and Rehab is a private and confidential drug and alcohol addiction management service for detoxification located in the Canberra region.